Department of Revenue Web Survey

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Department of Revenue Web Site Survey

We are interested in improving our web site to better serve you. Please help us make improvements by taking a few minutes to complete our survey. When you have answered the questions, please click submit. Thank you for helping us.

What were you looking for?
(Select ALL that apply)

A Form
A Report
Electronic services such as Online Filing and Payments
Reporting or Filing Instructions
Information specific to my business or industry
General information about the Department of Revenue
Other
How did you access the Department of Revenue web site?

Direct link to Department of Revenue web site
NC@ Your Service web site link (ncgov.com)
Internal Revenue Service web site link (irs.gov)
Utilized Search Engine
Other
What method do you use most often when looking for information on our web site?
(Select the BEST answer)

Click on topics within the text on a page
Click on buttons and drop down menus along the top of a page
Enter keywords into the Search Box at the top of a page
How frequently do you use our web site?

1st Time User
Use Weekly
Use Monthly
Use Quarterly
Use Periodically

What grade do you give our web site?
(Rate the following aspects, comments are optional)

	Excellent <---------------> Poor	Comments
Ease of navigation	A B C D
Pages download quickly	A B C D
Information is well organized	A B C D
Appearance	A B C D
Information located quickly	A B C D
Overall Rating	A B C D

When you visited the Department of Revenue’s web site, from what perspective were you seeking information?
(Select the BEST answer)

Individual Tax Filer
Business Tax Filer
Nonprofit Organization
Tax Professional (Accountant, Bookkeeper, Attorney, Etc.)
Government Employee within North Carolina
Government Employee outside of North Carolina
News Organization Employee
North Carolina Department of Revenue Employee
Other
What do you LIKE most about our web site?
(Fill in Below)
What do you DISLIKE most about our web site?
(Fill in Below)
How do you think our web site can be improved? What would you like changed on the web site to meet your needs?
(Fill in Below)

Last modified on: 10/31/07 02:39:29 PM .