Frequently Asked Questions About
Downloading Adobe PDF Forms and Publications

 

What are the software requirements for downloading PDF files?

Adobe Acrobat Reader version 5.0 or higher is needed to download the files. This free software can be obtained from Adobe's web site at http://www.adobe.com/products/acrobat/readstep2.html.


How do I find out which version of Adobe Acrobat Reader that I use?

Locate the Acrobat Reader program on your machine and open the program (you probably have an icon on your desktop for Acrobat Reader that you can double-click). Click on the "Help" menu item at the top of Acrobat Reader window. Select "About Acrobat Reader" from the menu options. A window will appear that displays the version (ex: Acrobat 5.1.0).


How do I find out which version of Internet Explorer or Netscape that I use?

Click the "Help" menu item at the top of the browser window. If using Internet Explorer, select "About Internet Explorer" from the menu options. If using Netscape, select either "About Netscape" or "About Communicator" (depending on the version that you have). A window will appear that displays the version.


When I click on a link to download the file, the page goes blank. How can I obtain the form?

This can usually be resolved by downloading the latest version of Adobe Reader. If you already have the latest version, you may want to attempt to reinstall it. If you still cannot download the form, using your mouse, right-click on the link for the form needed. Select "Save Target As" (if you are using a Netscape browser select "Save Link As" or "Save Link Target As" depending on the version you have). Save the form and then open it from that location.


Why is the form displaying incorrectly on my screen (boxes are blacked out, small squares appear where text should be, etc.)?

If the form doesn't display properly, download the latest version of the free Adobe Acrobat Reader.


The form displays fine on my screen. However, when printed, the form does not match what is on the screen (for instance; words run together, unexpected characters appear, etc.). Is there something wrong with the form?

It is not a problem with the form, but is most likely a printer issue. See Adobe's printer troubleshooting page.


How can I download a PDF file directly to my hard drive and bypass the Acrobat Reader plug-in that normally displays the form in my web browser window?

Right-click on the link for the form needed. Select "Save Target As" (if you are using a Netscape browser select "Save Link As" or "Save Link Target As" depending on the version you have). Save the form and then open it from that location.