Frequently Asked Questions About
Traditional and Web Fill-In Forms
What is the difference between
a traditional and a web fill-in form?
To complete the traditional form, you
must first print the form and then write or type the required information
on the form. Web fill-in forms are completed by
using your computer to enter the required information and print
the completed form.
What are the software requirements
for downloading traditional and web fill-in forms?
Adobe Acrobat Reader version 5 or higher is needed to download
the forms. This free software can be obtained from Adobe's web site
at http://www.adobe.com/products/acrobat/readstep2.html.
How do I find out which version
of Adobe Acrobat Reader that I use?
Locate the Acrobat Reader program on your machine and open the program
(you probably have an icon on your desktop for Acrobat Reader that
you can double-click). Click on the "Help" menu item at
the top of Acrobat Reader window. Select "About Acrobat Reader"
from the menu options. A window will appear that displays the version
(ex: Acrobat 5.1.0).
When I click on a "traditional"
or "web fill-in" link, the page goes blank. How can I obtain
the form?
This can usually be resolved by downloading the latest version of
Adobe
Reader. If you already have the latest version, you may want to
attempt to reinstall it. If you still cannot download the form, using
your mouse, right-click on the link for the form needed. Select "Save
Target As" (if you are using a Netscape browser select "Save
Link As" or "Save Link Target As" depending on the
version you have). Save the form and then open it from that location.
Why is the form displaying incorrectly on my
screen (boxes are blacked out, small squares appear where text should
be, etc.)?
If the form doesn't display properly, download the latest version
of the free Adobe
Acrobat Reader.
The form displays fine on my screen.
However, when printed, the form does not match what is on the screen
(for instance; words run together, unexpected characters appear, etc.).
Is there something wrong with the form?
It is not a problem with the form, but is most likely a printer issue.
See Adobe's
printer troubleshooting page.
Why can't I save the data I entered
on web fill-in forms?
The Adobe Acrobat Reader software does not allow you to save your completed web fill-in form
to disk. Forms designed with a particular software in conjunction with Reader will allow this
process to happen, but due to our software limitations, we cannot provide this service.
How can I download a PDF file directly
to my hard drive?
Right-click on the link for the form needed. Select "Save Target
As" (if you are using a Netscape browser select "Save Link
As" or "Save Link Target As" depending on the version
you have). Save the form and then open it from that location.
I do not have a printer. How
can I obtain forms?
Order forms online or call the
forms line toll-free at 1-877-252-3052. Also check our list of electronic
services to see if the form you need can be filed electronically.
Can I submit a copy of a form
I received from the web? May I fax the form instead of mailing it?
The Department uses scanning equipment to process tax returns. Copies
are not accepted because even minor skewing caused by copy machines
result in the form not scanning properly. For the same reason, faxed
forms cannot be scanned.
Last modified on:
02/11/08 02:46:38 PM
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