Frequently Asked Questions About
Personalized Forms


What is a personalized form?

Personalized forms are completed by entering the required information on an entry screen. After clicking the "Create Form" button, this information is transferred to a PDF format along with a scan line, which is located in the bottom left hand corner. This scan line allows the Department to efficiently process your return. Do not print the entry screen. Click the "Next" button and wait until the PDF form is generated before printing.


What are the software requirements for using personalized forms?
  • Adobe Acrobat Reader version 5.0 or greater
  • Browser Requirements:
    Netscape (versions 4.7 or greater) or Internet Explorer (version 6.0 or greater)


How do I find out which version of Adobe Acrobat Reader that I use?

Locate the Acrobat Reader program on your machine and open the program (you probably have an icon on your desktop for Acrobat Reader that you can double-click). Click on the "Help" menu item at the top of Acrobat Reader window. Select "About Acrobat Reader" from the menu options. A window will appear that displays the version (ex: Acrobat 5.1.0).


How do I find out which version of Internet Explorer or Netscape that I use?

Click the "Help" menu item at the top of the browser window. If using Internet Explorer, select "About Internet Explorer" from the menu options. If using Netscape, select either "About Netscape" or "About Communicator" (depending on the version that you have). A window will appear that displays the version.

I clicked on a "personalized form" link, but I get a page that says "The Page Cannot Be Found" or "Not Found". Why did this happen?

The problem is most likely related to your browser not being 128 bit encryption. When you click the "personalized form" you are moving to a secure server. To see the web pages on the secure server you need to follow the browser requirements.


I typed my information on the entry screen and clicked "Create Form", but the screen is blank. What can I do?

Be sure to review the software requirements for personalized vouchers. If you still have trouble, forms can be ordered online at http://www.dor.state.nc.us/request/ or you may call the forms line toll-free at 1-877-252-3052.


After submitting my information, the personalized form displays incorrectly on my screen (boxes are blacked out, small squares appear where text should be, etc.) What is causing this to happen?

If the form does not display properly on the screen, download the latest version of the free Adobe Acrobat Reader.


After submitting my information, the personalized form displays fine on my screen. However, when printed, the form does not match what is on the screen (for instance; words run together, unexpected characters appear, etc.). Is there something wrong with the form?

It is not a problem with the form, but is most likely a printer issue. See Adobe's printer troubleshooting page.


I can't use the personalized forms from the web? How can I obtain the form?

You may obtain nonpersonalized (traditional) forms by clicking here. Also, forms can be ordered at http://www.dor.state.nc.us/request/ or call the forms line toll-free at 1-877-252-3052.


I do not have a printer. How can I obtain forms?

Order forms online at http://www.dor.state.nc.us/request/ or call the forms line toll-free at 1-877-252-3052.


I tried accessing a personalized form and received a message that it was unavailable due to maintenance. When will I be able to access the personalized form?

The personalized forms are not accessible during our maintenance period each Sunday from 4:00 a.m. to 12:00 p.m.