Electronic Services for Businesses FAQ about Making Bank Draft and Credit/Debit Card Payments

Can my Local or State government agency pay online?

You may have two options to make an electronic transfer of funds, depending on where your funds are located. If your funds are held in an account with the North Carolina State Treasurer, then you must use the Core Banking System established by the Treasurer's Office to make your Sales and Use and Withholding tax payments. If your funds are held in an account with a financial institution, then you may pay online.

To become enrolled to use the Core Banking System, agencies should contact the State Treasurer's Core Banking Help Desk at 919-508-5914. Additional information about tax payments using the Core Banking System can be found at https://www.nctreasurer.com/fod/Resources/DORFAQforCBTaxPayments.pdf.

What are my online electronic payment options?
  • Bank Draft (check)
  • Credit/Debit card (Visa or MasterCard)

The Department also allows ACH Credit for some tax types.

Will I be charged a fee if I file and/or pay online?

Making a payment online using the bank draft option is free. If you make a payment by credit/debit card, you will be charged a $2.00 convenience fee for every $100.00 increment of your payment and this fee is non-refundable.

Example of fee calculation:

  • $2.00 for payment amounts of $.01 to $100.00
  • $4.00 for payment amounts of $100.01 to $200.00
  • $6.00 for payment amounts of $200.01 to $300.00
If I make an online payment today, how long will it take to post to my tax account?

Online payment transactions are credited to tax accounts within 3-4 business days.

Can I file a return and/or make a payment online on the date it is due? If so, will it be considered timely?

A transaction that includes a payment is not considered timely if it is submitted on the due date. The payment transaction must be submitted on or before the 5:30 pm EST the business banking day before the due date to be received timely.

A transaction that includes a return only is considered timely if it is transmitted on or before 5:30 pm EST on the due date.

Do I have to pay the exact amount of tax due?

The requirement is that all taxes should be paid at the time they are due. Late payment of taxes will be subject to penalties and interest.

Can I schedule my payment for a later date?

Yes. You can request that your bank draft payment be “warehoused” for up to 60 days. The draft date you choose must be a valid banking date and cannot be a weekend or bank holiday. If you decide to have the payment drafted from your account after the due date, you will be assessed penalties and interest, for nonpayment or late payment of the tax. You cannot warehouse a credit/debit card payment or a bill or notice payment.

Do I need to submit a paper return if I have filed and/or paid a return online?

No. You do not need to submit a paper return for the NC-5/NC-5P if you have filed a return online for Withholding Tax. Additionally, form CD-429 is not required if you pay your corporate estimated taxes online.

Paper forms are still required for following taxes:

  • Alcoholic Beverage Tax – Beer
  • Alcoholic Beverage Tax – Fortified Wine
  • Alcoholic Beverage Tax – Spirituous Liquor
  • Alcoholic Beverage Tax – Unfortified Wine
  • Cigarette Tax – Nonresident
  • Cigarette Tax – Resident
  • Franchise Tax – Electric Companies
  • Franchise Tax – Water and Sewer Companies
  • Machinery, Equipment and Fuel Tax
  • Other Tobacco Products Tax
  • Piped Natural Gas Tax
  • Utility and Liquor Sales and Use Tax

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Can I make a past due past due payment online?

Yes. You may file and pay past due withholding tax returns online. Withholding tax returns can be filed for periods beginning on or after 1/1/02 through the current tax period. If you file a return and pay the tax after the due date, you will be assessed penalties and interest.

You can also pay past due taxes for periods beginning on or after January 2007 through the current tax period for:

  • Alcoholic Beverage Tax – Beer
  • Alcoholic Beverage Tax – Fortified Wine
  • Alcoholic Beverage Tax – Spirituous Liquor
  • Alcoholic Beverage Tax – Unfortified Wine
  • Cigarette Tax – Nonresident
  • Cigarette Tax – Resident
  • Franchise Tax – Electric Companies
  • Franchise Tax – Water and Sewer Companies
  • Machinery, Equipment and Fuel Tax
  • Other Tobacco Products Tax
  • Piped Natural Gas Tax
  • Utility and Liquor Sales and Use Tax
Can I pay a portion of the tax by credit/debit card and the other portion by bank draft in the same transaction?

No. Only one payment method can be selected at a time.. Therefore, you must submit two separate online transactions if you would like to pay the tax by both credit/debit card and bank draft.

How will I know if the Department received my payment?

A confirmation page will be displayed showing the confirmation number for your online transaction. You will also receive an email acknowledgment from the Department within two days from submission of your return.

I filed a return and/or made a payment online, but I did not get a confirmation number. What should I do?

Do not re-submit your return and/or payment. Contact the Electronic Services Help Line Monday through Friday between 8:00 am and 5:00 pm EST at 1-877-308-9103 and select the option for assistance with our online filing and payment services for further instructions.

A payment was drafted out of my bank account or charged to my credit/debit card more than once. What should I do?

You should contact the Electronic Services Help Line Monday through Friday between 8:00 am and 5:00 pm EST at 1-877-308-9103 and select the option for assistance with our online filing and payment services.

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Can I save bank account or credit/debit card information in the e-Business Center so that I do not have to enter it each time I make a payment?

Yes. If you have the Manage Payment role, you have the option of saving payment information. (To determine if you have the Manage Payment role, select the Manage My Account tab and then select the Manage My Registration option.). Once you have saved payment information, you will not have to re-enter the payment information each time you make a payment. To save payment information, select the Manage My Account tab and then select the Manage My Registration option, and follow the online prompts.

How do I change the payment information stored for the business?

If you have the Manage Payment role, there are two ways to change the payment information. You may change the payment details while making an online payment or you may update your E-Business Center account registration with the new payment information.

To make changes to your registration:

  1. Select the Manage My Account tab.
  2. Select the Manage My Registration option.
  3. Select the business on whose behalf you need to change the payment information.
  4. Select the option to Manage Bank Account or Credit/Debit Card Information used for paying taxes.
  5. Update the payment information and save.
Can I view information about the payment I just made online?

You can view payments that have been submitted through the e-Business Center using the File and Pay tab, View Tax History option. Payments made by check and/or paid electronically using the following online services are not available for viewing:

  • Bills and Notices
  • Corporate Income and Franchise Tax
    • Application for Extension for Franchise and Corporate Income Tax, Form CD-419
    • Franchise and Corporate Income Payment, Form CD-V
    • Franchise and Corporate Income Payment, Form CD-V, Amended
  • Individual Income Tax
    • Application for Extension for Filing Individual Income Tax Return, Form D-410
    • Individual Estimated Income, Form NC-40
    • Individual Income Payment, Form D-400V
    • Individual Income Payment, Form D-400V, Amended
    • Motor Fuels

You must have the View Tax History role in order to view a return filed through the e-Business Center. To determine if you have the View Tax History role, select the Manage My Account tab and then select the Manage My Registration option. See the Roles section for additional information.

Will I be able to view online payments made on behalf of my business?

You can view payments that have been submitted through the e-Business Center using the File and Pay tab, View Tax History option. Payments made by paper check and/or payments made prior to the introduction of the e-Business Center are not included.

You must have the View Tax History role in order to view a payment submitted through the e-Business Center. To determine if you have the View Tax History role, select the Manage My Account tab and then select the Manage My Registration option. See the Roles section for additional information.

Who can I contact for assistance concerning my electronic return and/or payment?

You can contact the Electronic Services Help Line Monday through Friday between 8:00 am and 5:00 pm EST at 1-877-308-9103 and select the option for assistance with our online filing and payment services.