Online Filing and Payments
NC-5, Withholding Return
NC-5P, Withholding Payment Voucher
What are the NC-5 and NC-5P and Why Should You Use Them?
The Department's online filing and payment system allows you to electronically file Form NC-5, Withholding Return, and Form NC-5P, Withholding Payment Voucher. All withholding taxpayers, whether semi-weekly, monthly, or quarterly, can use this system to file a return and pay tax. Using this system allows us to process your return and/or payment more accurately and efficiently. We strongly encourage you to use the online filing and payment system.
What are the benefits?
- It is convenient - It's available 24 hours per day, 7 days a week with the exception of a scheduled maintenance period each Sunday from 4:00 a.m. to 12:00 p.m.. If you are paying by bank draft, you can select a future draft date.
- It is easy - For most tax types, the online screens are designed to look like the return.
- It is accurate - Some of the online forms calculate the tax for you.
- It is free - Paying by bank draft is free.
- It is safe - The web site and the taxpayer’s data are secured with SSL (Secure Socket Layer) with at least 128-bit encryption.
- It is acknowledged - You will receive an acknowledgement from the Department that your return and payment have been received.
What Are the Payment Choices?
- Credit/Debit Card (MasterCard/Visa)
- Bank Draft
Is There a Fee?
Payments can be made online by bank draft and credit or debit card using MasterCard or Visa. There is no fee for choosing the bank draft method. There is a convenience fee for choosing to remit by credit/debit card. The fee is calculated as $2.00 for every $100.00 increment of your tax payment.
Example of fee calculation:
$2.00 for payment amounts of $.01 to $100.00
$4.00 for payment amounts of $100.01 to $200.00
$6.00 for payment amounts of $200.01 to $300.00
What Information Do I Need to Submit My Payment?
- Your Withholding Tax Account Number
- Your Social Security Number or Federal Employer Identification Number
- Your Address
- Your Email Address
- Your Telephone Number
- Your Credit/Debit Card or Bank Account Information
What Information Do I Need to Make a Credit/Debit Card Payment?
- Credit/Debit Card Number
- Expiration Date
- Your Zip Code as it appears on your Credit/Debit Card Statement
What Information Do I Need to Make a Payment Via Bank Draft?
- Bank Account Number
- Bank Routing Number
- Account Type (checking or saving)
- Amount of Payment
- Date you want to make the payment
What is a Debit Block and How Can it be Removed?
Some financial institutions offer a "Debit Block" service for some banking accounts. A Debit Block is a restriction placed on a bank account to prevent unauthorized debits to the account. A debit block must be removed before an ACH Debit transaction can occur successfully. If you are unsure if your bank account has a debit block, contact your financial institution for more information.
For ACH Debit (Online Payments), you may also provide your bank with the North Carolina Department of Revenue Company ID -1561611838. This number allows the bank to identify the NC Department of Revenue as an acceptable party to debit the account and bypass a debit block.
How Do I Submit My Payment?
You will be prompted through a series of screens that will require you to complete a payment application and furnish credit/debit card or bank draft account information. You will be provided a confirmation page that you should print and save for your records that will contain a confirmation number.
Important Note: If you submit a payment but you do not receive a confirmation page with a confirmation number, please contact the Electronic Services Help Line at 1-877-308-9103 so that an agent can assist you in determining if your transaction was successfully submitted.
What If I Change My Mind After I Have Completed the Credit/Debit Card Transaction?
If you make a payment by credit/debit card and later decide to reverse the transaction, you will need to contact your bank to cancel the transaction. However, you may be subject to penalties, interest or other fees imposed by the Department of Revenue for nonpayment or late payment of tax.
What If I Change My Mind After I Have Completed the Bank Draft Transaction?
If you make a payment by bank draft and later decide to reverse the transaction, you will need to contact your bank to cancel the transaction. However, you may be subject to penalties, interest or other fees imposed by the Department of Revenue for nonpayment or late payment of tax.
When Will My Payment Be Effective?
All transactions submitted prior to 5:30 pm EST will be effective the following banking day.
How Will I Know the Department Has Received My Payment?
After you have entered your payment information, reviewed the information you have entered and selected Submit, you will receive a confirmation page with a confirmation number to let you know that your information has been successfully submitted.
You will receive an email from the Department within two business days from submission of your payment information. The email will contain the same confirmation number that is displayed on the confirmation page that you print for your records. This email will also contain a Document Locator Number. You should retain the email for your records and you should provide these numbers if you contact the Department for assistance with the payment.
Please contact the Electronic Services Help Line at 1-877-308-9103 if you do not receive a confirmation page or if you do not receive an email acknowledgment so that an agent can assist you in determining if your transaction was successfully submitted.
Is My Information Safe?
Safety measures are in place to protect your information. No one can read your tax information while it is being electronically filed. The web site and your data are secured with SSL (Secure Socket Layer) with at least 128-bit encryption.
Are There Hardware and Software Requirements?
The following operating systems and browsers are supported for filing and paying online:
- Windows 98/XP/NT/2000
- Internet Explorer 6.0 or higher with at least 128-bit encryption
- Firefox 3.0 or higher with at least 128-bit encryption
The web browser must be configured to enable “per session cookies.” In Internet Explorer, this can be set under the “Internet Options” menu option. For additional information on enabling the “per session cookies,” please check the browser’s documents/help. If you receive a message that 128-bit encryption is needed, you will need to download the 128-bit encryption for your browser. The 128-bit encryption is standard in the United States so the problem would normally apply to someone trying to access the application from outside the United States.
Who Can I Contact for Assistance?
For additional assistance, contact the Electronic Services Help Line Monday through Friday between the hours of 8:00 am and 5:00 pm EST at 1-877-308-9103.
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