Frequently Asked Questions about the Small Business Taxpayer Recovery Program


How can a small business participate in the Program?

Contact an NCDOR representative by calling 1-877-252-4549 or by visiting one of our service center locations across the state.

Who qualifies for the program?

Businesses with 200 or fewer employees qualify for the program and must agree to use the counseling services of the Small Business and Technology Development Center (SBTDC) or the NC Small Business Center Network (SBCN).

When does the Program begin?

It is available now and is scheduled to run through June 2013.

What are trust taxes?

Trust taxes are taxes that are paid by a customer or withheld from an employee and held in trust by the business until they are filed and paid to the Department of Revenue. The following tax types are trust taxes:

  • Motor vehicle lease and rental
  • Sales and use
  • Scrap tire disposal
  • White goods disposal
  • Withholding

Franchise tax is also included in the program, but is not considered a trust tax.

Why is the Department making this offer to small businesses?

The goals of this program include reducing the number of non-compliant taxpayers and helping small businesses recover from the economic downturn.

How do I obtain the counseling offered as part of this program?

To request counseling, please have your application available and contact the SBTDC at (919) 600-6169. Please indicate that you were referred by NCDOR.

What’s in it for me?

Small businesses that qualify for the program will have any penalties and collection assistance fees waived on the previously mentioned tax types. In addition, they will receive more favorable payment plan terms than are normally offered for delinquent trust taxes. Further, the Department will not issue liens for delinquent trust taxes included in the program. The SBTDC and the SBCN will assist participating small business taxpayers with financial planning and other business needs.

What if I am in the program and cannot fulfill the terms of the agreement?

Failure to comply with the terms of the agreement will automatically disqualify a small business from the program. This will result in the immediate reinstatement of all penalties and fees and may subject the small business to a tax lien. The Department strongly encourages small businesses to file and pay all current taxes and make all scheduled payments for the delinquent liabilities.

How can a small business obtain additional information about the Program?

Participants in this program can get help by calling 1-877-252-4549.